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Welcome to Docfinder

Docfinder is an healthcare service provider which is trying to help the people who are looking for local medical facilities by helping them find the nearest doctors, hospitals, diagnostic labs and pharmacies.

The problem

The target customers of docfinder are people in and around Bangalore who are trying to find medical facilities like doctors, hospitals, diagnostics and pharmacies but are not sure where to search and have no way getting more details before booking an appointment.

The goal

Our goal was to design an app which allows user to search for doctors, hospitals, diagnostics and pharmacies in their location and book appointment with the doctor of their choice based on user reviews.

My role

My name is Amoghavarsha. I am a native of Bangalore and aspiring to be a UX designer. As a designer, my goal is to come up with inclusive and accessible designs for users from all backgrounds.

My role in this project as a UX designer building it from the scratch and my responsibilities included user research, wireframing, prototyping, usability testing, iteration, and the creation of a final high-fidelity prototype.

Project duration

April 2021

Personas

I have created the below personas based on the data from the user research phase.

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Research

I conducted interviews with target users decided on further action based on what was learned from the research. With help of the insights gathered during the research I tried to understand the pain points our users are experiencing.

 

The most important pain points we uncovered were:

 

  • No dedicated platform for finding doctors nearby and booking appointment

  • No way of knowing the doctor’s details and users’ experience before booking appointment

  • Users have to wait in a long line at the clinic for consultation

 

The information we uncovered helped me realize we need to design an easy to app and we now had a clearer idea of how to move forward. 

Problem Statement

Based on the research insights and user’s pain points & needs that should be addressed, I was able to arrive on a problem statement.

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Low-Fidelity Wireframes

I did some iterations with the paper wireframes and finalised one and created a digital wireframe of the same.

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Usability study

Study type: Unmoderated usability study

Location: Bangalore, India, remote (each participant went through the usability study in their own home)

Participants: Five participants, each completing the study individually

Length: Each session was 5-10 minutes, based on a list of prompts

Results: Most of the users found the design easy to use. Below are few of the insights based on usability study

  • Users wanted an option to view previous appointments and book new appointment with same doctor.

  • Users wanted to view appointment summary before making payment

High-Fidelity Design

Based on the usability study results and insights derived from the results, I did some iteration to update the design and then created a hi-fidelity design.

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Link to prototype

Click here to access the final high-fidelity prototype for Docfinder app hi-fidelity prototype.

Accessibility considerations

The images on each page use alt text to allow a screen reader to read the content. I have tried to make sure the design is inclusive for users of assistive technologies such as screen readers.

What I learned

Working on docfinder app gave me an opportunity to hone my UX design skills further. It helped me become more familiar with the user's needs and in improving the design accordingly.

Thank you for reading

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